Why is the support form on the Contact page of The Hook Nook website accepting incorrect email formatting, and can someone from Webflow help fix or provide an ETA for a fix?
Why is the support form on the Contact page of The Hook Nook website accepting incorrect email formatting, and can someone from Webflow help fix or provide an ETA for a fix?
The support form on the Contact page of The Hook Nook website accepting incorrect email formatting is likely due to a misconfiguration or lack of validation on the form's email field. By default, Webflow allows users to input any text into a form field without any restrictions or validation. This can lead to issues where users can submit incorrect or improperly formatted email addresses, which may result in delivery failures or even loss of important customer inquiries.
To fix this issue, you will need to add appropriate email validation to the support form's email field. Here's how you can do this in Webflow:
- Open your Webflow project and navigate to the page where the Contact form is located.
- Select the input field for the email address.
- In the right-hand sidebar, click on the "Settings" tab, then expand the "Validation" section.
- Enable the "Require valid email format" option. This will ensure that users can only submit properly formatted email addresses.
- Optionally, you can also enable other validation options such as "Required field" to ensure that the email field is not left blank.
Once you've made these changes, the support form will only accept correctly formatted email addresses, reducing the chances of delivery failures or other issues.
As for contacting Webflow for assistance or an ETA for a fix, it's recommended to reach out to Webflow's support team directly. They have a dedicated support system to provide assistance and address any technical issues that users may encounter. You can contact Webflow support by visiting their official website and submitting a support ticket or using the live chat feature. They will be able to provide you with guidance or an estimated timeline for the resolution of the issue.
Additional Questions:
- How can I add email validation to a form field in Webflow?
- What are the common reasons for form submission failures in Webflow?
- How can I contact Webflow's support team for assistance with technical issues?
