What steps can be taken to fix a persistent redirection issue in Webflow, even after deleting a 301 redirect in the hosting tab and ensuring that the old URL is still active on the page?

Published on

September 22, 2023

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If you are experiencing a persistent redirection issue in Webflow, even after deleting a 301 redirect in the hosting tab and ensuring that the old URL is still active on the page, there are a few steps you can take to resolve the issue:

Clear your browser cache: Sometimes, browsers cache the redirect information, causing them to continue redirecting even after the redirect has been removed. Clearing the browser cache can resolve this issue. To clear the cache, go to your browser settings, find the option to clear browsing data, and make sure to select the option to clear cached images and files.
Check for redirect settings in the project settings: In Webflow, there is a possibility that redirect settings might have been applied at the project level. To check this, go to the Project Settings in Webflow and navigate to the Hosting tab. Look for any redirect settings that may be causing the issue. If you find any, remove or update them accordingly.
Update DNS records: If you've recently made changes to your DNS records, it's important to ensure that the DNS records are correctly configured. Check your DNS provider's settings and verify that the records are pointing to the correct Webflow IP address. If the records are incorrect, update them accordingly.
Reach out to Webflow support: If the issue persists after trying the above steps, it's recommended to reach out to Webflow support for further assistance. They have access to more advanced tools and resources to help troubleshoot and resolve any persistent redirection issues.

Remember to test your website after each step to see if the issue has been resolved. Additionally, ensure that you have published your changes in Webflow for them to take effect.

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