What could be the reason for our site being down after updating the DNS to the recommended ones by Webflow?

Published on
September 22, 2023

There could be a few reasons why your site is down after updating the DNS to the recommended settings by Webflow. Here are some possible reasons and solutions to consider:

  1. DNS propagation: DNS changes can take time to propagate fully across the internet. It can sometimes take up to 24-48 hours for the changes to take effect globally. During this propagation period, some users may still be directed to the old DNS settings, which could result in your site appearing down for them. If you have just updated your DNS settings recently, it's worth waiting a little longer to see if the issue resolves itself.

  2. Incorrect DNS settings: Double-check the DNS settings you entered to ensure they are accurate. Even a small typo can cause connectivity issues. Ensure that you have correctly added the correct DNS records for your domain, including the A record or CNAME record as specified by Webflow. Also, confirm that you have pointed your domain to the correct nameservers provided by Webflow.

  3. DNS cache: Sometimes, the DNS cache on your computer or network may still be holding onto the old DNS information, causing your site to appear down. To clear the DNS cache, you can flush your DNS on your computer by opening the Command Prompt (Windows) or Terminal (Mac), and entering the appropriate command to flush the DNS cache. Alternatively, try accessing your site from a different device or network to see if the issue persists.

  4. Webflow settings: Review your Webflow settings to ensure that everything is properly configured. Double-check that you have correctly connected your domain with Webflow and that all necessary settings, such as SSL configuration, are enabled. Consult Webflow's documentation or support resources for assistance in verifying your settings.

  5. Hosting or server issues: It's also possible that there could be temporary hosting or server issues on Webflow's end. Check the Webflow status page or their support forums to see if there are any reported outages or ongoing issues. If the problem persists, it may be worth reaching out to Webflow's support team for further assistance.

Remember to document any changes you make to your DNS settings and keep track of any error messages or symptoms you are experiencing. This will help you troubleshoot the issue more effectively and provide valuable information should you need to contact Webflow support for assistance.

Additional questions related to this topic:

  1. How do I update DNS settings in Webflow?
  2. How long does DNS propagation take after updating settings in Webflow?
  3. My site is still down even after updating DNS settings in Webflow, what should I do?