Are there any known issues with form submissions being sent to spam folders in Webflow?

Published on
September 22, 2023

Known Issues with Form Submissions going to Spam Folders in Webflow

Form submissions being sent to spam folders can be a common issue when using Webflow or any other website platform that relies on email notifications for form submissions. While Webflow doesn't have specific issues related to form submissions going to spam folders, there are a few common factors to consider:

  1. Email Deliverability: The primary factor causing form submissions to land in spam folders is email deliverability. Various email providers use different spam filters and algorithms to classify incoming emails as spam. If the provider identifies a form submission as potentially spammy, it may automatically relegate it to the spam folder.

  2. Sender Reputation: The reputation of the email server sending the form submission notification plays a crucial role in email deliverability. If the server has a poor reputation or has been flagged as a spammer in the past, the chances of form submissions being marked as spam increase.

  3. Email Formatting: Certain formatting issues within the form submission email can trigger spam filters. Excessive use of capital letters, excessive links, or suspicious content may increase the likelihood of being marked as spam.

  4. Incorrect Email Configuration: Improper email configuration in Webflow can lead to issues with deliverability. It's essential to set up the right email provider and ensure that the appropriate settings, such as SPF and DKIM records, are correctly configured to authenticate the emails.

To mitigate the risk of form submissions going to spam folders in Webflow, follow these best practices:

  • Use a reputable email provider, such as G Suite or SendGrid, to send form submission notifications.
  • Make sure to properly authenticate your email settings, including setting up SPF and DKIM records, to improve email deliverability.
  • Avoid using spam trigger words or phrases in the content of the form submission email.
  • Keep the email formatting clean and professional, without excessive capitalization, links, or suspicious content.
  • Regularly monitor and maintain the sender reputation of your email server.

By following these best practices, you can significantly reduce the chance of form submissions being flagged as spam and ensure that you receive them in your inbox promptly.

Additional Questions

  1. How do I set up email notifications for form submissions in Webflow?
  2. What is SPF and DKIM, and how do they improve email deliverability?
  3. Are there any Webflow integrations available to improve email deliverability?