What is the issue when trying to view the uploaded file links in the Webflow form submissions?

Published on
September 22, 2023

When trying to view the uploaded file links in the Webflow form submissions, there can be a common issue that occurs. This issue typically arises when the file links are not set to "Live".

To resolve this issue, follow these steps:

  1. Log in to your Webflow account and go to your project dashboard.
  2. Open the project where the form submissions are located.
  3. Navigate to the Forms tab in the left-hand sidebar.
  4. Select the specific form that contains the file upload field.
  5. In the form settings, locate the file upload field and click on it to edit its settings.
  6. Look for the setting that allows you to specify where the file should be uploaded to. Make sure this setting is configured correctly to an appropriate folder in your Webflow project, such as the "assets" folder.
  7. After configuring the upload destination, save the settings and publish your Webflow project.

By ensuring that the file links are set to "Live" in the upload destination folder, you should be able to properly view the uploaded file links in the form submissions.

In case the issue persists, double-check the following possibilities:

  • Check if the form submissions' file links have been accidentally deleted or moved within the Webflow project. If so, you may need to re-upload the files and update the file links accordingly.
  • Verify that the file upload field in the form settings allows for the correct file type to be uploaded. For example, if you expect users to upload image files, ensure that the field is set to accept only image file types (.jpg, .png, etc.).
  • If the form submission file links are not displaying correctly or linking to the wrong files, check if any custom code or interactions on your Webflow site are interfering with the file link display. Temporarily disable any conflicting code to see if it resolves the issue.

By following these troubleshooting steps, you should be able to resolve the issue of not being able to view the uploaded file links in Webflow form submissions.

Additional Questions

  1. How to troubleshoot file upload issues in Webflow form submissions?
  2. What are the common reasons for file link display errors in Webflow form submissions?
  3. How to ensure that uploaded files remain accessible on Webflow form submissions?