How can I resolve the "NOT A STRIPE CARD" error when trying to upgrade my ecommerce plan on Webflow?

Published on
September 22, 2023

To resolve the "NOT A STRIPE CARD" error when attempting to upgrade your ecommerce plan on Webflow, you can follow these steps:

  1. Confirm card details: Double-check that the card details you entered are accurate, including the card number, expiration date, and security code (CVV). Ensure that the card is not expired and that you have entered the correct information.

  2. Verify card compatibility: Ensure that the card you are using is supported by Webflow's payment processor, Stripe. Webflow currently accepts major credit and debit cards, such as Visa, Mastercard, American Express, Discover, and Diners Club. If you are using an unsupported card, try using a different card that is accepted.

  3. Card validity: Ensure that the card you are using is valid and in good standing. Check with your bank or card issuer to confirm that there are no issues with the card and that it is eligible for online payments.

  4. Contact your bank or card issuer: If you have confirmed that the card details and compatibility are correct, but the error still persists, reach out to your bank or card issuer for assistance. There may be an issue with your card or account that requires their intervention to resolve.

  5. Use a different payment method: If you are unable to resolve the issue with your card, consider using an alternative payment method. Webflow also accepts payments via PayPal, which may be a viable option for upgrading your ecommerce plan.

By following these steps, you should be able to resolve the "NOT A STRIPE CARD" error and successfully upgrade your ecommerce plan on Webflow.

Additional questions:

  1. How do I change my payment method on Webflow?
  2. Can I use multiple payment gateways on Webflow?
  3. What are the limitations of the Webflow ecommerce plan?