How do I fix the issue where the user's name doesn't update on the User Account Page in Webflow's "members" feature?How can I redirect users to the "Access Denied Page" instead of the "Login Page" when accessing the Members Only Page while not logged in on my Webflow site?

Published on
September 23, 2023

Fixing the issue where the user's name doesn't update on the User Account Page in Webflow's "members" feature

If you're experiencing an issue where the user's name is not updating on the User Account Page in Webflow's "members" feature, there are a few potential fixes you can try:

  1. Ensure the Member's Name Field is Correctly Bound: Double-check that the member's name field is correctly bound to the appropriate input field on the User Account Page. To do this, go to the Designer, select the input field, and make sure it is bound to the correct member's name field in the Settings panel.

  2. Confirm Proper Member Update Workflow: Review the workflow you have set up for updating member information. Make sure that the form on the User Account Page triggers an update member action and that it is correctly linked to the member's collection. Also, verify that the update action is correctly mapping the form inputs to the member's fields, including the name field.

  3. Check Member Collection Permissions: Ensure that the member collection permissions are properly configured to allow members to update their own information. In the Collection Settings, go to the Members tab and verify that the appropriate permissions are enabled for updating member information.

  4. Test in Incognito/Private Browsing Mode: Sometimes, caching or cookies can interfere with the correct display of updated member information. To rule out any caching issues, test the User Account Page in an incognito or private browsing mode to see if the updates are reflected correctly.

If none of these troubleshooting steps resolve the issue, consider reaching out to Webflow support for further assistance. They can help you identify and fix any underlying problems causing the name update issue.

Redirecting users to the "Access Denied Page" instead of the "Login Page" in Webflow

By default, when a user tries to access a Members Only Page on your Webflow site while not logged in, they are redirected to the Login page. However, if you would like to redirect them to an "Access Denied Page" instead, you can follow these steps:

  1. Create the Access Denied Page: First, create a new page in Webflow that will serve as the "Access Denied Page". Design this page to display a message informing users that access is restricted and provide instructions on how to log in or sign up.

  2. Update the Member Registration Workflow: Go to the page that contains the member registration form and access the form's settings. In the settings panel, locate the Success State section. Under the Redirect on Success option, select the "Access Denied Page" as the redirect page instead of the default Login page.

  3. Update the Dynamic Link in the Members Only Page: Navigate to the Members Only Page and locate the dynamic link or button that currently leads to the Login page. Update the link's destination to the "Access Denied Page" you created in step 1.

By following these steps, you should be able to redirect users to the "Access Denied Page" instead of the default Login page when they try to access Members Only Pages while not logged in on your Webflow site.

Additional Questions:

  1. How do I create a members-only area on my Webflow site?
  2. How can I customize the login and registration forms for the Webflow members feature?
  3. How do I set up email notifications for member registrations on my Webflow site?