Can anyone help me figure out why my embedded explainer videos on my Webflow site suddenly stopped working?

Published on
September 22, 2023

If your embedded explainer videos in Webflow suddenly stopped working, there could be a few reasons for this issue. Here are some troubleshooting steps you can take to figure out the problem:

  1. Check the video source: The first thing to do is to verify that the videos themselves are still accessible and working properly. Make sure the video files or URLs are still valid and accessible from the source you embedded them from. If the source videos are deleted or the links are broken, they won't play on your website.

  2. Inspect the code: Check the code of your Webflow site to ensure that the video embed codes are correctly inserted and haven't been accidentally modified or removed. Specifically, look for any changes in the code related to the video elements, such as iframe tags or video player scripts.

  3. Browser compatibility: Ensure that the issue is not specific to a particular browser. Test the videos on multiple browsers (Chrome, Firefox, Safari, etc.) and see if they work in any of them. If the videos play fine in some browsers but not in others, it could indicate a compatibility issue or browser extension conflict.

  4. Webflow limitations: Some video hosting platforms or players may not be fully compatible with Webflow. Webflow's built-in video lightbox supports YouTube, Vimeo, and self-hosted videos, but other platforms may require additional custom code or specific player configurations. Check if the video source you are using is supported by Webflow or if any additional configurations are required.

  5. Potential conflicts: Plugins or custom code snippets on your website might be interfering with the video playback. Disable any plugins or custom code that relate to videos or media embedding and see if that resolves the issue. If the videos start working again, then you can narrow down the conflict to the specific plugin or code snippet causing the problem.

  6. Webflow forum or support: If you've tried all the troubleshooting steps and the issue still persists, consider reaching out to the Webflow community forum or contacting Webflow support directly. They'll be able to provide more specific guidance and assistance based on your particular setup and the problem you're facing.

Remember, regularly updating your videos and ensuring they are in formats compatible with modern web standards can help prevent future issues with embedded videos on your Webflow site.

Additional Questions:

  1. How do I embed a video in Webflow?
  2. What are some popular video hosting platforms compatible with Webflow?
  3. Are there any Webflow-specific SEO considerations for embedded videos?