Why isn't the discount reflecting on the order summary when the code is applied in Webflow?

Published on

September 22, 2023

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When a discount code is applied in Webflow, it should reflect on the order summary and show the discounted price. However, if the discount is not appearing in the order summary, there are a few possible reasons for this issue. Here are some common causes and their corresponding solutions:

Incorrect code setup:

Double-check that the discount code is set up correctly in your Webflow project.
Make sure the code is active and has the correct start and end dates (if applicable).
Verify that the code is configured to apply the correct discount (e.g., percentage off, fixed amount).

Conditional rules or restrictions:

Check if the discount code has conditions or restrictions that prevent it from being applied to certain products or orders.
Review any minimum purchase requirements specified for the discount code.
Confirm that the discount code is not limited to specific customer groups or regions.

Cache or browser issue:

Clear your browser cache or try accessing the website on a different browser to rule out any caching problems.
If you have a caching plugin installed on your website, clear its cache as well.
Disable any browser extensions or add-ons that could interfere with the discount code application.

Custom code conflicts:

Evaluate any custom code snippets or integrations you have implemented on your Webflow site.
Ensure that your custom code is not interfering with Webflow's built-in discount code functionality.
Temporarily remove any custom code related to the order summary or discount codes and test if the issue persists.

Webflow platform limitations:

Reach out to Webflow support or consult their documentation to ensure that you are not encountering a platform limitation or known issue.

By investigating and troubleshooting these potential causes, you should be able to identify and resolve the issue preventing the discount from reflecting on the order summary in Webflow.

Additional Questions:

How can I set up a discount code in Webflow?
Can I limit the usage of a discount code to specific products or customer groups in Webflow?
What are the limitations of Webflow's discount code functionality?

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