What can I do to fix the issue with my Webflow website that is causing delivery status notification failures for my client's orders?

Published on

September 22, 2023

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To fix the issue with delivery status notification failures for your client's orders on your Webflow website, you can follow these steps:

Check your email integration: Ensure that you have set up your email integration correctly in Webflow. Go to your site settings and navigate to the "Forms" tab. Make sure you have entered the correct email address or email service provider for notifications.
Verify email deliverability: Test the deliverability of the email address by submitting a test order on your website. If you do not receive the confirmation email, it may be due to issues with your email provider. Consider checking your spam folder as well.
Whitelist Webflow emails: Add Webflow's email address or domain to your email client's whitelist or approved senders list. This will prevent the emails from being marked as spam or blocked by your email provider.
Check for custom code conflicts: If you have added custom code or scripts to your Webflow site, there might be conflicts that interfere with the email delivery. Review your code and ensure that there are no conflicting scripts that affect the functionality of the email notifications.
Use a reliable email service provider: Consider integrating your Webflow forms with a reliable email service provider like Mailchimp or SendGrid. These services have robust email delivery systems that can help ensure that your client's order notifications are successfully delivered.
Test with multiple email addresses: Try testing your email notifications with multiple email addresses from different email service providers. This will help you identify if the issue is specific to certain email providers and assist you in troubleshooting the problem more effectively.

Remember to monitor your email delivery and test the notifications regularly to ensure they are functioning correctly. If the issue persists, you may need to reach out to Webflow support for further assistance.

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