Does anyone know why my submitted form is disappearing in Webflow despite following answers from a previous topic?

Published on
September 22, 2023

Sometimes, despite following the answers from previous topics, the submitted form may still disappear in Webflow. There could be several reasons for this issue. Here are some possible explanations and solutions to help resolve it:

  1. Form settings: Check the settings of your form to ensure they are properly configured. Make sure to double-check the settings for actions such as redirecting after form submission or displaying a success message. If these settings are incorrect or missing, the form submission might appear to have disappeared.

  2. Data collection setup: Verify that you have set up a data collection for your form submissions. If you haven't created a collection or have not linked the form to a collection, the submitted data may not be stored or displayed anywhere.

  3. Form element visibility: Review the visibility settings for your form element. It's possible that the form is set to not display on certain devices or breakpoints, causing it to appear as if it has disappeared. Check the visibility settings in the element settings panel and make sure they are appropriately configured.

  4. Styling or stacking order: Another reason for the disappearance of a submitted form could be that it is hidden behind another element or has a similar background color that makes it difficult to see. Check the styling, positioning, and stacking order of your form and its parent elements to ensure it is visible.

  5. Webflow hosting limitations: If you are using Webflow's built-in form handling, keep in mind that form submission data is stored on the Webflow servers. There might be a storage limit for the number of form submissions you can have in your account. Check your account plan and consider upgrading if you have reached the limit.

  6. Third-party integration issues: If you have integrated the form with a third-party service (e.g., Zapier or Mailchimp), check the integration settings and logs to see if there are any errors or issues. It's possible that the form submission data is being sent correctly but not being processed on the external service's end.

  7. Browser or cache issues: Clear your browser cache or try viewing the submitted form in a different browser or incognito mode to eliminate any caching issues. Sometimes, cached versions of a page can cause displayed content to differ from the actual form submission data.

If you have followed the answers from a previous topic and still haven't resolved the issue, consider reaching out to Webflow support or the Webflow community forums for further assistance. They can provide more specific guidance based on your specific situation.

Additional Questions:

  1. Why is my form submission not visible in Webflow?
  2. How do I troubleshoot the disappearance of a submitted form in Webflow?
  3. What are the common reasons for forms disappearing in Webflow despite following previous solutions?