Is there a tutorial available that can help me troubleshoot why my Webflow website isn't connecting with my Ionos domain?

Published on

September 22, 2023

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Yes, there is a tutorial available to help you troubleshoot why your Webflow website isn't connecting with your Ionos domain. Below are the steps you can follow to troubleshoot the issue:

Verify DNS settings: Start by double-checking your domain's DNS settings to ensure they are correctly configured. In your Ionos account, ensure that the A-record and CNAME settings are correctly pointing to the Webflow IP address and Webflow subdomain respectively. If they are incorrect, update them accordingly.
Check Webflow hosting settings: In the Webflow Designer, navigate to the Project Settings, then click on the Hosting tab. Ensure that the Custom Domain section lists your Ionos domain as the primary domain. If it's not listed, add it by clicking on the "Add Custom Domain" button.
Test domain connection: Once you have verified the DNS settings and the domain configuration in Webflow, you can test the connection. In the Webflow Designer, go to the Hosting tab and click on the "Check DNS Connection" button. This will perform a check on your domain's DNS settings to see if they are accurately configured.
Clear DNS cache: Your computer, network, or ISP may be caching the incorrect DNS information, which can prevent the domain from connecting correctly to your website. To resolve this, you can try clearing your DNS cache. On most operating systems, this can be done by running the "ipconfig/flushdns" command in the Command Prompt (Windows) or using the "dscacheutil -flushcache" command in the Terminal (Mac).
Wait for DNS propagation: DNS changes can take some time to propagate across the internet. It is possible that the changes you have made may not have fully propagated yet. It is recommended to wait for a few hours or up to 24-48 hours for the changes to take effect.
Contact support: If you have followed the above steps and are still experiencing issues, it's best to reach out to Webflow support or Ionos support. They will be able to assist you further and provide specific troubleshooting steps based on your setup.

These steps should help you troubleshoot the issue and resolve any problems with connecting your Webflow website to your Ionos domain.

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