Why does the contact button on my portfolio website not go to the start of the section when clicked, but works properly when opened in a new tab? Can someone help me troubleshoot this issue?

Published on
September 22, 2023

Troubleshooting the Contact Button Issue on Your Webflow Portfolio Website

If the contact button on your portfolio website is not correctly scrolling to the start of the section when clicked, but it works properly when opening the link in a new tab, there are a few potential reasons for this issue. Here are some troubleshooting steps you can take:

  1. Check the Link Settings: Ensure that the contact button is set to link to the correct section or element on your page. In Webflow, you can set up scroll interactions that smoothly navigate to specific parts of your page. Double-check that the link settings for your contact button are correctly configured to scroll to the desired section.

  2. Investigate Interactions or Custom Code: If you have set up any interactions or added custom code to your website, they may be conflicting with the scroll functionality of the contact button. Check your interactions panel to see if any interactions are affecting the contact button's behavior and modify or remove them if necessary. Additionally, review any custom code you have added to determine if it might be causing the issue.

  3. Inspect Z-Index & Overlapping Elements: Z-index determines the stacking order of elements on a web page. If there are elements with higher z-index values than the contact button or if there are overlapping elements, they may prevent the button from working correctly. Inspect your website's structure and ensure that there are no elements covering or interfering with the contact button that may be preventing it from functioning as intended.

  4. Test in Different Browsers: It is possible that the issue is specific to the browser you are using. Test the contact button in multiple browsers to see if the problem persists. If it does, it may indicate a broader issue that needs to be addressed.

  5. Review Webflow Community Forum or Contact Webflow Support: If the issue persists after going through the previous steps, it may be helpful to seek assistance from the Webflow community or reach out to Webflow support directly. Browse the Webflow Community Forum to see if others have experienced a similar issue and if there are any recommended solutions. If necessary, contact Webflow support for further guidance and troubleshooting.

By following these troubleshooting steps, you should be able to identify and resolve the issue with your contact button not scrolling to the start of the section when clicked on your Webflow portfolio website.

Additional Questions:

  1. How do I set up scroll interactions in Webflow?
  2. What are some common issues that can cause buttons not to function correctly in Webflow?
  3. How can I optimize my Webflow website for better performance and faster load times?