How can I fix the issue of the email pop-up not showing for 7 days after being closed on my Webflow site?

Published on
September 22, 2023

To fix the issue of the email pop-up not showing for 7 days after being closed on your Webflow site, you can follow these steps:

  1. Check the settings of your email pop-up:
  • Make sure that the pop-up is set to appear after a specific period of time (e.g., 7 days) and is not set to appear only once.
  • Verify that the pop-up is configured to reappear after being closed by the user.
  1. Clear the cache and cookies:
  • The pop-up behavior may be affected by cached data on the user's browser. Instruct your users to clear their browser cache and cookies and then refresh the page to see if the pop-up appears again.
  1. Test in different browsers and devices:
  • Test the pop-up behavior in different browsers and devices to see if the issue is specific to a certain browser or device.
  1. Check if there are conflicting custom code or scripts:
  • If you have custom code or scripts on your Webflow site, it's possible that they are interfering with the pop-up functionality. Disable any custom code or scripts temporarily to see if the issue is resolved. If the pop-up reappears, you may need to review and modify your custom code accordingly.
  1. Consult Webflow support or forum:
  • If the issue persists, reach out to the Webflow support team or post your question on the Webflow forum. They have a dedicated community and support system where you can receive assistance from Webflow experts who may have encountered similar issues before.

Remember to test the changes on a staging site or create a backup of your Webflow site before making any modifications to ensure that you can easily revert back if needed.

Additional Questions:

  1. How can I configure an email pop-up to reappear after being closed on my Webflow site?
  2. What are some common issues that may cause an email pop-up not to show on a Webflow site?
  3. Are there any recommended best practices to follow when implementing an email pop-up on a Webflow site?