How can I open the Crisp chat box on my Webflow site only when a specific button is clicked and not when the page loads?

Published on
September 22, 2023

To open the Crisp chat box on your Webflow site only when a specific button is clicked instead of when the page loads, you can follow these steps:

  1. Install the Crisp chat widget: To use Crisp on your Webflow site, you need to have the Crisp chat widget installed. You can find instructions on how to install the Crisp chat widget in the Crisp documentation or by logging into your Crisp account.

  2. Create a custom HTML embed: In your Webflow project, navigate to the page where you want the chat box to appear. Drag and drop a "Custom Code" component from the "Add" panel onto your page. This is typically found in the "Components" category.

  3. Add the code snippet: In the custom code section, add the following code snippet:

<script>function openCrispChat() {  window.$crisp.push(["do", "chat:open"]);}</script>
  1. Add the button: Drag and drop a button element onto your page, or use any existing button element that you want to use for triggering the chat box. Double-click the button to enter its settings panel.

  2. Add an interaction: In the button's settings panel, click the "+" button to add a new interaction. Select the "Mouse Click" trigger and choose the "Start an animation" action.

  3. Configure the interaction: In the interaction settings panel, choose the "Element Actions" tab. Click the "+" button to add a new element action. Select the "Run JavaScript" action.

  4. Add the JavaScript function: In the JavaScript function field, type openCrispChat();. Save the interaction and close the panels.

  5. Preview and test: Save your changes and preview your site. Click the designated button, and the Crisp chat box should now open.

By following these steps, you can control when the Crisp chat box appears on your Webflow site. This allows you to have more control over when visitors interact with the chat feature, ensuring that it doesn't interrupt their browsing experience.

Possible questions to search for this answer:

  1. How can I customize when the Crisp chat box appears on my Webflow site?
  2. How do I open the Crisp chat box only when a specific button is clicked in Webflow?
  3. Can I control when the chat box appears on my Webflow site with Crisp?