What could be causing the "Oops something went wrong" error message when trying to submit forms on Webflow, even after turning off reCAPTCHA and not exceeding the free form submission limit?

Published on
September 22, 2023

There could be several reasons why you are experiencing the "Oops something went wrong" error message when trying to submit forms on Webflow, even after turning off reCAPTCHA and not exceeding the free form submission limit. Here are some potential causes and solutions to troubleshoot this issue:

  1. Form configuration:
  • Double-check your form configuration in the Webflow Designer. Make sure the form is properly set up with the correct form elements, field types, and required fields.
  • Ensure that the form's associated email address is valid and correctly entered in the form settings. It should be an email address that you have access to and can receive submissions.
  • Verify that your form submission actions (e.g., redirect or custom code) are correctly set up.
  1. Custom code conflicts:
  • If you have any custom JavaScript or jQuery code on your site that interacts with the form, it may be causing conflicts. Review your custom code and check for any errors or code that might interfere with the form submission process. Consider temporarily removing or disabling the custom code to see if it resolves the issue.
  1. Notification email setup:
  • Ensure that you have properly set up email notifications for form submissions in your Webflow project settings. Check the Spam folder of the email address associated with the form submissions to ensure the notifications aren't being filtered there.
  1. Hosting and server issues:
  • If you are self-hosting your Webflow site or using custom code to integrate with a third-party server, there could be issues with server configuration or compatibility. Review your hosting settings or consult with your hosting provider for any known issues.
  1. Browser or device compatibility:
  • Test the form submission process on multiple devices and browsers to ensure that the issue isn't specific to a particular browser or device. Clearing browser cache and cookies or using an incognito/private browsing window can also help isolate the problem.
  1. Webflow system issue:
  • Occasionally, Webflow may experience system issues that can affect form submissions. Check the Webflow status page or support forums for any known issues or downtime that might be causing the error. Reach out to Webflow support if the issue persists.

By following these troubleshooting steps, you should be able to identify and resolve the issue causing the "Oops something went wrong" error message when submitting forms on Webflow.

Additional Questions:

  1. How can I troubleshoot forms that are not submitting on Webflow?
  2. Why am I receiving an error message when trying to submit forms on Webflow?
  3. Is there a way to test form submissions without spamming the recipient in Webflow?