When adding a custom domain on Webflow using Google Domains, why is the website redirecting to www.www.domain.com instead of domain.com?

Published on
September 22, 2023

When adding a custom domain on Webflow using Google Domains, it is possible for the website to redirect to www.www.domain.com instead of domain.com due to a misconfiguration in the domain settings. This issue is known as a "www.www" subdomain redirect loop. There are a few possible reasons for this problem:

  1. Incorrect CNAME record: One of the most common causes of the www.www redirect loop is an incorrect CNAME record. When setting up a custom domain in Webflow, you need to create a CNAME record in your domain's DNS settings. Ensure that the CNAME record is correctly pointing to the Webflow subdomain (e.g., proxy-ssl.webflow.com).

  2. Double redirection: Another possibility is that you have set up both a CNAME record and an A record for the www subdomain. This can cause a conflict and result in a redirection loop. Check your DNS settings and remove any duplicate or conflicting records.

  3. Misconfigured URL settings: In some cases, the issue may lie within the URL settings in your Webflow project. Access your Webflow project settings and make sure you have correctly configured the default domain and any URL redirects.

To resolve the www.www redirect loop, follow these steps:

  • Double-check your DNS settings in Google Domains and ensure that the CNAME record is correctly configured to point to the Webflow subdomain.
  • Remove any conflicting or duplicate records for the www subdomain in your DNS settings.
  • Check the URL settings in your Webflow project to ensure they reflect the desired domain configuration.
  • Clear your browser cache and try accessing the website again.

By taking these steps, you should be able to resolve the www.www redirect loop issue and have your custom domain properly redirect to domain.com.

Additional Questions:

  1. How do I set up a custom domain in Webflow using Google Domains?
  2. What are some common DNS configuration errors that can cause website redirection issues in Webflow?
  3. Can I use a subdomain for my Webflow website when setting up a custom domain in Google Domains?