How does the 'Order confirmed' email in Webflow handle additional email recipients compared to the 'Order received' email?

Published on
September 22, 2023

The 'Order confirmed' email in Webflow allows you to specify additional email recipients in addition to the customer who placed the order. This is a useful feature if you want to send the order confirmation to multiple people or teams within your organization, such as the fulfillment team or customer support.

Here is how the 'Order confirmed' email in Webflow handles additional email recipients compared to the 'Order received' email:

  1. Multiple recipients: The 'Order confirmed' email allows you to add multiple email addresses as additional recipients. This means that each recipient specified will receive a copy of the order confirmation email. In contrast, the 'Order received' email is only sent to the customer who placed the order by default.

  2. Expanded visibility: Including additional email recipients in the 'Order confirmed' email ensures that the relevant team members are aware of the order and can take appropriate action. For example, the fulfillment team can start processing the order immediately, or the customer support team can be prepared to address any post-purchase inquiries. On the other hand, the 'Order received' email is primarily meant for the customer's reference and does not provide visibility to other stakeholders.

  3. Customization options: Webflow allows you to personalize and customize the 'Order confirmed' email by adding specific information and branding elements. This can help ensure that each recipient receives an informative and tailored version of the email. However, it's important to note that the 'Order received' email is more limited in terms of customization options and is primarily designed to provide the customer with a summary of their order details.

In summary, the 'Order confirmed' email in Webflow allows you to include additional email recipients, providing expanded visibility and customization options compared to the 'Order received' email.

Additional Questions:

  1. How can I add multiple email recipients to the 'Order confirmed' email in Webflow?
  2. Can I customize the content of the 'Order confirmed' email in Webflow for each recipient?
  3. Are there any limitations to the number of additional recipients I can add to the 'Order confirmed' email in Webflow?