Does Webflow e-commerce have the option to showcase non-transactional products and allow users to make inquiries about them?

Published on
September 22, 2023

Yes, Webflow e-commerce does have the option to showcase non-transactional products and allow users to make inquiries about them. This is particularly useful for businesses that want to display products or services that may require a more personalized approach, such as custom-made products, high-value items, or services that require consultation before purchase.

Webflow allows you to create product pages for these non-transactional offerings, where you can showcase detailed information, images, videos, and other relevant content. Here's how you can showcase non-transactional products and enable user inquiries on Webflow:

  1. Create a new product collection: In Webflow, you can create a separate product collection specifically for non-transactional items. This ensures that they are distinguished from the regular products in your store.

  2. Customize product pages: Customize the product pages for non-transactional items to include all the necessary information. You can add sections for specifications, descriptions, images, videos, customer reviews, and any other relevant details that help showcase the product.

  3. Disable purchasing options: To make sure users cannot purchase these non-transactional products directly, disable the purchasing options on these product pages. This will remove the "Add to Cart" and "Buy Now" buttons from the product pages.

  4. Inquiry form: To allow users to make inquiries about these products, you can add an inquiry form on the product pages. This form can include fields for name, email address, phone number, message, and any other necessary information. Be sure to customize the form to capture the specific details you need for the inquiry.

  5. Notifications and follow-ups: Set up email notifications or automated follow-ups to ensure that you receive inquiries promptly and can respond to them in a timely manner. You can use Webflow's built-in form submissions system or integrate third-party services like Zapier to streamline the process.

By implementing these steps, you can effectively showcase your non-transactional products and provide an avenue for users to make inquiries about them. This allows for a more personalized, consultative approach, ensuring that potential customers have the information they need before making a decision.

Additional questions users may ask:

  1. How can I create non-transactional product pages on Webflow?
  2. Can I disable purchasing options for specific products in Webflow e-commerce?
  3. How do I add an inquiry form to a product page in Webflow?