How can I resolve the conflicting CNAME records issue between Squarespace and Webflow when updating my domain settings?

Published on

September 22, 2023

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To resolve the conflicting CNAME records issue between Squarespace and Webflow when updating your domain settings, you can follow these steps:

Identify the conflicting CNAME records: Check the current DNS settings of your domain in both Squarespace and Webflow. Look for any CNAME records that are conflicting with each other.
Decide which platform will handle your DNS records: In order to resolve the conflict, you need to choose whether Squarespace or Webflow will handle your DNS records. This decision will depend on which platform you prefer to manage your website.
Backup your existing DNS records: Before making any changes, it's important to back up your existing DNS records to avoid any potential data loss. You can take a screenshot or manually copy the records to a document.
Remove conflicting CNAME records: Once you've decided which platform will handle your DNS records, you need to remove the conflicting CNAME records from the other platform. For example, if you choose Webflow, you should remove any conflicting CNAME records from Squarespace.
Add DNS records in the chosen platform: Next, you need to add the necessary DNS records in the chosen platform to ensure your website functions correctly. Refer to the documentation provided by the platform for instructions on adding DNS records.
Verify DNS propagation: After making the necessary changes, it may take some time for the DNS changes to propagate. You can use online DNS propagation checkers to verify if the changes have propagated to your location. Once the changes have fully propagated, your website should be accessible using the updated domain settings.

Remember, if you're not comfortable with making these changes yourself, you can always reach out to the support teams of both Squarespace and Webflow for assistance.

Additional Questions:

How do I check my DNS settings in Squarespace and Webflow?
What are CNAME records and why are they important?
How long does it take for DNS changes to propagate?

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