How can I fix SSL_ERROR_INTERNAL_ERROR_ALERT errors when accessing my Webflow site that has a custom domain?
To fix SSL_ERROR_INTERNAL_ERROR_ALERT errors when accessing your Webflow site with a custom domain, follow these steps:
Check your SSL certificate: Ensure that your SSL certificate is valid and properly installed on your server. You can contact your SSL certificate provider for assistance with this.
Clear your browser cache: SSL errors can sometimes be caused by cached data in your browser. Clearing your browser cache will remove any old or incorrect SSL certificate information. You can usually find the option to clear the cache in your browser's settings.
Check your DNS settings: Make sure that your custom domain is properly configured to point to your Webflow site. The DNS records, specifically the A record, should be correctly set up to direct traffic to your Webflow IP address. It's important to note that DNS changes can take some time to propagate, so it's best to wait for the changes to fully propagate before testing.
Re-publish your Webflow site: In some cases, republishing your Webflow site can help resolve SSL errors. To do this, go to your Webflow project settings, click on the Hosting tab, and then click on "Publish" to regenerate the SSL certificate for your custom domain.
Reach out to Webflow support: If the above steps do not resolve the SSL error, it's recommended to contact Webflow support for further assistance. They have direct access to your account and can help troubleshoot the issue more effectively.
Additional Tips:
- Make sure that your SSL certificate is up to date and not expired. Expired certificates can cause SSL errors.
- Double-check that your custom domain is correctly set up in your Webflow project settings.
- Check for any recent DNS changes or updates that could affect your custom domain's accessibility.
By following these steps, you should be able to resolve SSL_ERROR_INTERNAL_ERROR_ALERT errors when accessing your Webflow site with a custom domain.
Additional Questions:
- How do I check if my SSL certificate is valid and properly installed on my server?
- How can I clear the browser cache in different web browsers?
- What is the propagation time for DNS changes, and why is it important to wait?
