Have you received any response from Webflow Support about being locked out of your site and not receiving email verification?

Published on
September 22, 2023

If you have been locked out of your Webflow site and are not receiving the email verification, here are some steps you can take to resolve the issue:

  1. Contact Webflow Support: The first step is to reach out to Webflow Support directly to report the problem. You can do this by submitting a support ticket through the Webflow website or by emailing support@webflow.com. Be sure to provide them with all the relevant details, such as your account information and the email address associated with the locked-out site.

  2. Check spam/junk folders: Sometimes, email verification messages can be filtered into your spam or junk folder by mistake. Make sure to check these folders in your email client to see if the verification email landed there. If you find it, mark it as "not spam" to prevent this from happening in the future.

  3. Whitelist Webflow domain: Some email providers have robust spam filters that can block legitimate emails. To ensure that you receive all emails from Webflow, add the "*.webflow.io" domain to your email provider's whitelist or trusted senders list. This will allow all emails from Webflow to bypass the spam filter.

  4. Consider alternative email addresses: If you are still not receiving the verification email, try using a different email address to see if the issue persists. This can help determine if the problem lies with your primary email account or if it is specific to the site in question.

  5. Verify DNS settings: Another possible reason for not receiving the email verification could be incorrect DNS settings. Check your domain's DNS records to ensure that everything is properly configured. Webflow provides detailed instructions on how to set up DNS records correctly for your site.

  6. Wait for Webflow Support response: After contacting Webflow Support, be patient while waiting for their response. They will investigate the issue and provide you with guidance on how to regain access to your site. In some cases, it may be necessary for them to manually unlock your account or resend the verification email.

Remember that Webflow Support is there to help you, so providing them with as much information as possible will expedite the resolution process. Stay proactive and follow up with any additional details they may request.

Additional Questions:

  1. How can I contact Webflow Support for assistance?
  2. What should I do if the email verification from Webflow is not coming through?
  3. Are there any common reasons why I might be locked out of my Webflow site?