How can I fix the issue where the success message does not show up on mobile after a user subscribes through the email form component in the footer on Webflow?

Published on

September 22, 2023

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To fix the issue where the success message does not show up on mobile after a user subscribes through the email form component in the footer on Webflow, you can follow the steps below:

Check if the success message is properly set up: Ensure that you have added a success message to the email form component in the Webflow Designer. Double-check the settings and content of the success message to make sure it is correctly configured.
Review the visibility settings: Ensure that the success message is set to be visible after a successful form submission. In the Webflow Designer, select the success message element and open the element settings panel. Under the "Visibility" section, make sure the element is set to display when the form is successfully submitted.
Check if the mobile layout is properly designed: Verify that the layout for mobile devices is designed to display the success message properly. In some cases, the CSS styling or layout of the page on mobile devices may not accommodate the success message, causing it to be hidden or not displayed correctly. Check the layout and CSS styles specific to mobile devices to ensure it does not interfere with the visibility of the success message.
Test on actual mobile devices: Use real mobile devices or browser tools to simulate mobile view and test if the success message is now visible. Sometimes, issues may only appear on actual mobile devices due to the differences in rendering and behavior between desktop and mobile browsers.
Check for conflicting custom code or third-party integrations: If you have any custom code or third-party integrations on your site, review them to ensure they are not causing any conflicts that prevent the success message from showing up on mobile. Temporarily disable any custom code or integrations to see if the issue goes away. If it does, you can gradually enable them one by one to identify the culprit.
Contact Webflow support: If you have gone through the above steps and the issue still persists, it is recommended to reach out to Webflow support for further assistance. They have in-depth knowledge of their platform and can help troubleshoot the issue more effectively.

By following these steps, you should be able to fix the issue where the success message does not show up on mobile after a user subscribes through the email form component in the footer on Webflow.

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