How can I fix the issue of not being able to add a customer domain to the "Publishing > Production" section on Webflow?
To fix the issue of not being able to add a customer domain to the "Publishing > Production" section on Webflow, you can follow these steps:
Verify ownership of the domain: Make sure you are the owner of the domain you want to use. Webflow requires this verification process to ensure that only authorized users can connect their domain.
Check domain settings: Confirm that the domain's DNS records are correctly configured. You will need to add Webflow's DNS records to your domain provider's DNS settings. These records typically include an A record and a CNAME record.
A record: This record points the domain or subdomain to Webflow's server IP address. To add this record, you need to enter the IP address provided by Webflow in your domain provider's DNS settings.
CNAME record: This record is used to connect the www version of your domain to Webflow. Add a CNAME record with the value
proxy-ssl.webflow.comto your domain provider's DNS settings.Note: Each domain provider has a different interface, so the exact steps to add DNS records might vary. If you are unsure how to add DNS records, you can consult your domain provider's support documentation or contact their support team for assistance.
Clear cache: After making the DNS changes, clear your browser cache and try adding the custom domain again. Sometimes, cached DNS records can prevent domain verification.
Contact Webflow support: If you have followed the above steps and are still unable to add the custom domain, reach out to Webflow support for further assistance. They have a dedicated support team that can help diagnose and resolve any technical issues you may be facing.
By following these steps, you should be able to fix the issue of not being able to add a customer domain to the "Publishing > Production" section on Webflow. Remember to double-check your DNS settings and allow sufficient time for the changes to propagate across the internet, as DNS changes can take up to 48 hours to fully propagate.
Additional Questions:
- How do I verify ownership of a domain in Webflow?
- What are the common DNS record settings required for connecting a custom domain to Webflow?
- How long does it take for DNS changes to propagate when connecting a custom domain to Webflow?
