Can someone help me troubleshoot why my custom code is not working in Webflow?

Published on
September 22, 2023

If you are experiencing issues with custom code not working in Webflow, there are a few troubleshooting steps you can take to identify and resolve the problem:

  1. Check for errors: The first step is to check for any syntax errors or misplacements in your custom code. Even a small error can prevent the entire code from executing properly. Use a code editor or an online syntax checker to verify the validity of your code.

  2. Inspect the code placement: Ensure that your custom code is placed in the appropriate location within your Webflow project. Depending on what you are trying to achieve, you may need to place the code in the Head Tag section of your project settings or within the Custom Code tab of individual pages.

  3. Clear cache and refresh: Webflow may be caching your website, which could prevent your updated code from being applied. Clear your browser cache and do a hard refresh (Ctrl + F5 or Cmd + Shift + R) to ensure that the latest changes are loaded.

  4. Check for conflicting code: It's possible that your custom code is conflicting with existing code on your site. To identify the issue, try removing or commenting out sections of your custom code and see if the problem resolves. If it does, you can narrow down the conflicting section and make the necessary adjustments.

  5. Test in a different environment: It's also helpful to test your custom code in a separate environment to ensure that it is not specific to Webflow. You can set up a basic HTML page and include the same code to verify if it functions correctly outside of Webflow.

  6. Contact Webflow support: If you have exhausted all troubleshooting steps and your custom code still isn't working, it may be best to reach out to Webflow support for further assistance. They have knowledgeable staff who can help identify and resolve the issue.

By following these troubleshooting steps, you should be able to identify and fix any issues with your custom code in Webflow.

Additional questions:

  • Why is my custom code not executing in Webflow?
  • How do I troubleshoot custom code errors in Webflow?
  • What should I do if my custom code is conflicting with existing code in Webflow?