Why is only PayPal showing up on the checkout for my webshop, and not Stripe when both are connected?

Published on

September 22, 2023

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When only PayPal is showing up on the checkout for your webshop, even though both PayPal and Stripe are connected, there are a few possible reasons for this issue. It's important to troubleshoot to determine the root cause and ensure that Stripe appears as a payment option for your customers.

Here are some potential causes and solutions to consider:

Payment settings misconfiguration: Ensure that both PayPal and Stripe are enabled as payment options in your webshop's settings. Double-check that Stripe is properly integrated and activated in the payment gateway settings.
Conflicting payment methods: Check if you have any conflicting payment methods enabled. Sometimes, certain settings or custom codes might override Stripe's appearance. Review your site's code and payment settings to identify and resolve any conflicts.
Missing SSL certificate: Stripe requires an SSL certificate to operate securely. If your webshop does not have an SSL certificate installed, Stripe might not be displayed as a payment option. Contact your hosting provider or website developer to install an SSL certificate to ensure the smooth operation of Stripe.
Country restrictions: Verify that Stripe supports your country or the country associated with your merchant account. Stripe availability varies by country, so it's possible that Stripe is not supported in your location. Consider researching Stripe's global availability or contacting Stripe support for assistance.
Payment method priority: Check if PayPal is set as the default payment method or if it has a higher priority over Stripe in your webshop's settings. Adjusting the payment method priority or setting a default payment method may solve the issue.
Cache and browser issues: Clear your browser cache and test the checkout process again. Sometimes, outdated cache files can interfere with the display of payment options. Additionally, try testing the checkout process using different web browsers to ensure it's not a browser-specific issue.

By troubleshooting these potential causes, you should be able to resolve the issue of only PayPal appearing on the checkout. Don't hesitate to reach out to Webflow support or Stripe support if you continue to experience difficulties.

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