Why are some MP3 files not working on my Webflow website, even though they have worked before?

Published on
September 22, 2023

There could be several reasons why some MP3 files are not working on your Webflow website, even if they have worked properly before. Here are a few possible explanations and solutions:

  1. File Format Compatibility: Webflow supports various file formats for audio, including MP3, WAV, and OGG. However, not all MP3 files may be compatible with the Webflow audio player. It's possible that the MP3 files causing issues are encoded in a format that is not supported. In such cases, you should try converting the files to a supported format and re-upload them to your Webflow site.

  2. File Size Limitations: If the MP3 file size exceeds the limit imposed by Webflow, it may not play properly. Webflow has a default file size limit of 10MB for audio files. To resolve this, you can try compressing the MP3 files or consider using a third-party audio hosting service like SoundCloud or Amazon S3 to host your audio files and then embedding them in your Webflow site via custom code.

  3. Incorrect File Path: Another reason for MP3 files not playing could be an incorrect file path specified in your Webflow site. Double-check that the file path and file name match exactly with the location of the MP3 file on your server. This is especially important if you have made changes to the website structure or file organization.

  4. Browser Compatibility: Different web browsers handle audio playback differently. So, it's possible that the MP3 files may play fine on some browsers but not on others. Test the audio files on different browsers (e.g., Google Chrome, Firefox, Safari) to see if the issue persists across all platforms. If it only occurs in specific browsers, you may need to investigate browser-specific audio compatibility issues or consider using a different audio format that is widely supported.

  5. Corrupted Files: Occasionally, MP3 files can become corrupted during the upload or file transfer process. Try re-uploading the affected files to see if this resolves the issue. If the problem persists, you may need to obtain a clean version of the MP3 files.

Remember to test any changes or solutions in a staging or sandbox environment before applying them to your live Webflow website. This will help ensure that you don't unintentionally disrupt your site while troubleshooting the audio playback issue.

Additional Questions:

  1. How do I convert MP3 files to a compatible format for Webflow?
  2. What is the maximum file size for audio in Webflow?
  3. Are there any recommended audio hosting services for Webflow websites?