What is causing the submission error on all the forms on the Webflow site?

Published on
September 22, 2023

There could be several reasons contributing to the submission error on all the forms on a Webflow site. Here are some common causes and solutions to consider:

  1. Form Settings:
  • Check if the correct email address is entered in the Form settings. If the email address is incorrect, the submitted form data will not be delivered.
  • Verify if the form is set to submit data to a third-party service (e.g. Zapier, Mailchimp, etc.) and ensure the integration is properly configured.
  1. Webflow Hosting Limitations:
  • Webflow offers form submission capabilities using their built-in forms feature. However, if you are using their free hosting plan, there is a limit on the number of form submissions allowed per month. If this limit is exceeded, it may result in submission errors. Consider upgrading to a paid plan or exploring alternative solutions.
  1. Custom Code Conflicts:
  • If you have added custom code to your site, there might be conflicting JavaScript or CSS that affects the form functionality. Check for any errors in the browser console and review the custom code for any potential conflicts.
  1. Form Validation Issues:
  • If your form has validation rules (e.g., required fields, specific input format), ensure that the validation is correctly configured. Incorrect validation settings can cause errors when submitting the form.
  1. Webflow Form Service Disruption:
  • In rare cases, there might be temporary disruptions or issues with Webflow's form service. Check the Webflow status page or their support documentation to see if there are any reported problems. If so, the issue should resolve itself once Webflow addresses it.
  1. Error Messages and Debugging:
  • Review any error messages displayed when submitting the form. These messages can provide insights into the specific issue causing the submission error. Use the information in the error messages to troubleshoot and resolve the problem.
  1. Contact Webflow Support:
  • If you have followed the above steps and are still experiencing submission errors, reach out to Webflow support for further assistance. They have a dedicated support team that can help diagnose and resolve complex form issues.

In conclusion, troubleshooting submission errors on Webflow forms can involve checking form settings, validating custom code, reviewing form validation settings, ensuring Webflow form service is functioning correctly, and reaching out to Webflow support if necessary.

Additional Questions:

  1. How do I set up form submission integrations with third-party services in Webflow?
  2. What are the limitations of Webflow's free hosting plan regarding form submissions?
  3. How do I validate form inputs in Webflow to ensure accurate data submission?