Has anyone experienced all forms from their website suddenly not working in Webflow, with anyone submitting a form getting the form's error message?

Published on
September 22, 2023

It is possible for forms on a Webflow website to suddenly stop working, with users receiving an error message after submitting the form. There could be several reasons for this issue, and here are some potential solutions to troubleshoot and resolve the problem:

  1. Check if the form settings are correct:
  • Ensure that the form is properly set up with the correct form elements such as input fields, checkboxes, and submit buttons.
  • Verify that the form action is set to the appropriate URL or service where form submissions should be sent.
  • Double-check that the form method is set to POST, which is the standard method for sending form data.
  1. Review form validation settings:
  • Make sure that form validation rules, if present, are not overly restrictive and are configured correctly.
  • Test the form with different inputs to ensure that all necessary fields are being properly validated and do not prevent form submission.
  1. Confirm form submission settings:
  • Check if the form confirmation message or redirect settings are configured properly.
  • Ensure that the form redirects to the correct page or displays a custom success message upon successful submission.
  1. Test in different browsers and devices:
  • Sometimes, forms may not work as expected due to browser-specific issues or device compatibility problems.
  • Test the form on multiple browsers (e.g., Chrome, Firefox, Safari) and various devices (e.g., desktop, mobile, tablet) to identify if the issue is specific to a particular setup.
  1. Troubleshoot third-party integration conflicts:
  • If the form is integrated with third-party services like email marketing tools or CRM systems, there might be a conflict causing the issue.
  • Disable any integrations temporarily and check if the form works without them. If it does, try reconfiguring or updating the integrations to ensure compatibility.
  1. Clear cache and cookies:
  • Browser cache and cookies can sometimes cause unexpected issues with form submissions.
  • Clear the cache and cookies of the browser you are using to ensure you are testing the form with a clean slate.
  1. Contact Webflow support:
  • If none of the above solutions resolve the issue, it may be necessary to reach out to Webflow support for further assistance. They can provide specific guidance and help diagnose any potential bugs or platform-related problems.

Remember to check each step after performing it to determine if it has resolved the issue before proceeding to the next one. By methodically working through these troubleshooting steps, you should be able to identify and fix the issue causing the form errors on your Webflow website.

Additional Questions:

  1. How do I create a form in Webflow?
  2. Can I integrate Webflow forms with third-party services like MailChimp?
  3. Why am I not receiving form submissions in my email inbox from Webflow?