Can anyone assist with troubleshooting an issue where deleted images from a Webflow template are still appearing on a webpage?

Published on
September 22, 2023

If you're experiencing an issue where deleted images from a Webflow template are still appearing on a webpage, there are a few troubleshooting steps you can take to resolve the problem:

  1. Clear your website cache: Sometimes, cached files can cause deleted images to continue showing on your webpage. To clear the cache, follow these steps:
  • Open your website in a browser.
  • Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to do a hard refresh, which will clear the cache and reload the page.
  1. Check if the images are hosted externally: If you've deleted the images from your Webflow project, but the images are hosted on an external server, they may still appear on your webpage. In this case, you will need to access the external server and delete the images from there.

  2. Update the published site: Sometimes, changes made to a template in the Webflow Designer don't automatically update on the published site. To ensure the deleted images no longer appear on your webpage, follow these steps:

  • Open your Webflow project in the Designer.
  • Make a minor change to the template, such as adding a temporary element or changing some text.
  • Publish your site.
  • Wait a few moments for the published site to update.
  • Check if the deleted images still appear. If they do, proceed to the next step.
  1. Check your asset manager: In Webflow, the asset manager stores all your uploaded images. Even if an image is removed from a particular page, it may still be present in your asset manager. To fully delete an image, follow these steps:
  • Go to the Designer panel in Webflow.
  • Click on the Assets tab.
  • Locate the image you want to delete and click on it.
  • In the dialog box, click on the "Delete" button to remove the image from your project.
  • Publish your site again for the changes to apply.

If you've gone through these troubleshooting steps and the deleted images are still appearing on your webpage, it's recommended to reach out to Webflow support for further assistance. They have dedicated resources to help resolve technical issues and can provide you with more specific guidance based on your project.

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