How can I troubleshoot the Trustpilot-Widget not working in the Footer-Section of my Webflow site?

Published on

September 22, 2023

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When the Trustpilot widget is not working correctly in the footer section of your Webflow site, there are a few troubleshooting steps you can take to identify and resolve the issue. Follow these steps to troubleshoot and fix any problems you encounter:

Check for Errors in the Code: Start by reviewing the code for any errors or mistakes. Take a close look at the Trustpilot widget code snippet that you have inserted into the footer section of your Webflow site. Make sure the code is properly formatted and that there are no syntax errors. Pay attention to any warnings or error messages you receive when validating or saving the code.
Inspect the Console: Open the browser's developer tools and navigate to the Console tab. Look for any error messages related to the Trustpilot widget or JavaScript in general. These error messages can provide valuable insights into the root cause of the problem. Address any errors that you find, as they may be preventing the widget from functioning correctly.
Check for Conflicts: It's possible that there may be a conflict between the Trustpilot widget and other scripts or code on your Webflow site. Disable any other custom JavaScript or code snippets you have added and see if the Trustpilot widget starts working. If it does, gradually reintroduce the other scripts one by one to identify which one is causing the conflict. Once you've identified the conflicting code, adjust or remove it to resolve the issue.
Verify Trustpilot Configuration: Double-check your configuration settings on the Trustpilot website. Ensure that you have copied the correct widget code snippet provided by Trustpilot and that you have configured it according to your preferences. Make sure the Trustpilot widget is enabled and active on your Trustpilot account.
Test in Different Browsers: The problem with the Trustpilot widget may be specific to a particular browser or browser version. Test your Webflow site with the Trustpilot widget in different web browsers (Chrome, Firefox, Safari, etc.) to see if the issue persists across all of them. If the widget works in one browser but not in others, you may need to investigate browser-specific compatibility or settings.
Contact Trustpilot Support: If you have followed all the troubleshooting steps mentioned above and the Trustpilot widget is still not working, it is recommended to reach out to Trustpilot support for further assistance. They will have more in-depth knowledge of their own widget and can help troubleshoot the issue specific to Trustpilot's implementation.

Remember to save your changes in Webflow after implementing any fixes to ensure that the updates are published to your live site. By following these troubleshooting steps, you should be able to identify and resolve any issues you're experiencing with the Trustpilot widget in the footer section of your Webflow site.

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