What can I do to solve the issue of my Webflow site not loading and throwing a "could not load index page DOM" error after trying to restore an older version?

Published on
September 22, 2023

If you are experiencing the issue of your Webflow site not loading and throwing a "could not load index page DOM" error after attempting to restore an older version, there are a few steps you can take to try and resolve the issue:

  1. Clear your browser cache: Sometimes, cached files can cause conflicts and prevent the updated version of your site from loading properly. Clearing your browser cache can help ensure that you are loading the most recent version of your website. To clear your cache, go to your browser's settings or preferences and look for the option to clear your browsing data or cache.

  2. Check for broken or missing assets: If you've restored an older version of your Webflow site, it's possible that some assets (like images or stylesheets) are missing or no longer accessible. This can cause the "could not load index page DOM" error. Double-check the paths and URLs for all the assets on your site, and make sure they are properly linked and accessible.

  3. Re-publish your site: After restoring an older version of your Webflow site, try republishing the site to see if that resolves the issue. Sometimes, there can be conflicts with the previous version's publishing status or files, and republishing the site can help refresh the files and ensure they are loaded correctly.

  4. Rebuild pages or elements causing the issue: If the issue persists, it may be necessary to rebuild the specific pages or elements that are causing the "could not load index page DOM" error. This could involve recreating the pages from scratch or rebuilding the elements that are causing the issue. While this can be time-consuming, it can help resolve any conflicts or errors that may be present in the older version.

  5. Contact Webflow support: If none of the above steps resolve the issue, it may be worth reaching out to Webflow support for assistance. They have a team of experts who can help troubleshoot and resolve any technical issues you may be experiencing with your Webflow site.

Remember, it's always a good practice to make regular backups of your Webflow site and test any changes or updates in a staging environment before implementing them on your live site. This way, you can minimize the risk of encountering issues like the "could not load index page DOM" error.

Additional Questions:

  • How do I clear my browser cache?
  • How do I republish my Webflow site?
  • How can I contact Webflow support for assistance?