What could be the reason why the data entered in the text area fields of my form is not showing up in my email or in the Webflow backend "Form Submission Data" section, even though I have {{formData}} in my email template?

Published on
September 22, 2023

There could be several reasons why the data entered in the text area fields of your form is not showing up in your email or in the Webflow backend "Form Submission Data" section.

  1. Incorrect form field bindings: Make sure that you have correctly bound the text area fields in your form to the corresponding form fields in your email template. Double-check that you have used the correct field names and that they match exactly.

  2. Missing form submit button: Ensure that you have included a submit button in your form. Without a submit button, the form data will not be sent to your email or stored in the Webflow backend.

  3. Form submission settings: Check the form submission settings in your project's site settings. Make sure that you have selected the option to send form submissions to the desired email address and that the correct email template is being used.

  4. Email template syntax issues: Verify that you have properly included the {{formData}} variable in your email template. Ensure that it is placed correctly and that it is not nested within any HTML tags or other characters that might interfere with its functionality.

  5. Email delivery issues: If you have confirmed that the form data is correctly being submitted and the email template is set up properly, but you still do not receive the emails, it's possible that there may be issues with your email server or spam filters. Check your spam folders and contact your email service provider for assistance.

Remember to thoroughly test your form submissions after making any changes to ensure that the data is being captured properly.

Summary:
To troubleshoot the issue of form data not showing up in your email or the Webflow backend, check for incorrect form field bindings, ensure the presence of a submit button, verify form submission settings, check for email template syntax issues, and investigate email delivery issues.

Additional Questions:

  1. Why are my form submissions not showing up in the Webflow backend?
  2. How do I set up email notifications for form submissions in Webflow?
  3. What can I do if my email templates in Webflow are not rendering the form data correctly?