Is there a reason why my custom domain is still giving me an error code even though the DNS settings say it's connected in Webflow Hosting, and I have waited the recommended 48 hours?

Published on
September 22, 2023

Sometimes even after waiting the recommended 48 hours and ensuring that the DNS settings are correctly connected in Webflow Hosting, you may still encounter an error code when accessing your custom domain. This can happen due to various reasons, but here are a few possible explanations and solutions:

  1. Propagation delay: The DNS changes you made may take longer than expected to propagate across all the DNS servers worldwide. This delay can vary, and in some cases, it may take longer than 48 hours. In such instances, you need to be patient and wait for the changes to propagate fully before expecting your custom domain to work properly.

  2. Incorrect DNS settings: Double-check your DNS settings to ensure they are correctly entered. This includes ensuring that the domain is set up as a CNAME record or A record pointing to the correct Webflow hosting IP addresses. If any incorrect information is entered, it can lead to error codes.

  3. Misconfigured SSL certificates: If you have enabled SSL for your custom domain in Webflow, there is a possibility that the SSL certificates haven't been correctly issued or installed. This can result in an error code when accessing your website. To resolve this, you can try disabling and re-enabling SSL in Webflow or contact Webflow support for assistance.

  4. Cache issues: Sometimes, your browser or ISP may have cached old DNS records, leading to errors when accessing your custom domain. Clearing your browser cache or trying to access the website from a different device or network can help troubleshoot this issue.

  5. Third-party DNS issues: If you are using a third-party DNS provider, there might be issues with their services or configurations. In such cases, try reaching out to your DNS provider's support for assistance or consider switching to a different DNS provider.

  6. Mistakes in typing or copy-pasting: It's always a good idea to double-check if there are any typos or mistakes when entering the DNS settings. A simple error could prevent your custom domain from working correctly.

Remember, it's always a good idea to reach out to Webflow Support if you continue to face issues even after following these troubleshooting steps. They will be able to provide more specific advice and guidance based on your unique situation.

Additional Questions:

  • How do I troubleshoot domain connection errors in Webflow?
  • Why is my custom domain not working in Webflow?
  • What are common DNS issues that can cause custom domain errors in Webflow?