What could be the possible reason why the email form integrated with MailChimp is not working in Webflow?

Published on
September 22, 2023

There are several potential reasons why an email form integrated with MailChimp may not be working in Webflow. Here are some possible troubleshooting steps to consider:

  1. Double-check API key and list ID: Ensure that the API key for your MailChimp account and the list ID for the specific mailing list are correctly entered in Webflow. If either of these is incorrect, the form integration will not function properly.

  2. Verify form submissions: Confirm that the form submissions are being captured and sent to Webflow. Check the form settings in Webflow to ensure that the form is set up correctly, with the appropriate field names and input types. You can also check the "Form Submissions" tab in Webflow to see if any submissions have been received.

  3. Test MailChimp integration: Verify that the MailChimp integration is functioning correctly. To do this, you can manually add a subscriber to your MailChimp list and see if they are successfully added. If this test is successful, it could indicate that the issue lies with the form integration in Webflow.

  4. Check coding and validation: Review the code for the form integration in Webflow to ensure that it is set up correctly. Look for any errors or missing steps in the integration code. Additionally, check for any validation rules that may be preventing form submissions from being sent.

  5. Test on different devices and browsers: Test the form on different devices and browsers to see if the issue is specific to certain environments. This can help determine if there are any compatibility issues causing the form to malfunction.

  6. Monitor error messages: Look for any error messages or warnings that are displayed when the form is submitted. These messages may provide insights into what is causing the issue.

  7. Contact support: If none of the above steps resolve the problem, reach out to the Webflow support team or the MailChimp support team for assistance. They can help troubleshoot the issue further and provide guidance specific to your situation.

By following these troubleshooting steps, you should be able to identify and resolve the issue preventing the email form integrated with MailChimp from working in Webflow.

Additional Questions:

  1. How do I integrate MailChimp with Webflow?
  2. Can I customize the styling of the email form in Webflow?
  3. Why are my MailChimp form submissions not appearing in my mailing list?