What is the issue the person is facing with their CNAME Records on OVH.com when trying to connect their client's site to a domain?

Published on

September 22, 2023

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There could be multiple issues that a person may face when trying to connect their client's site to a domain using CNAME records on OVH.com. However, one common issue is the misconfiguration of the CNAME record settings. Here's a step-by-step guide to resolving this issue:

Access the OVH.com control panel: Log in to your OVH.com account and navigate to the control panel.
Locate the DNS Zone: Find the section in the control panel where you can manage DNS settings for the domain in question. This section may vary depending on the OVH.com interface version you are using.
Identify the CNAME record entry: Look for the existing CNAME record that you want to modify or create a new one if it doesn't exist.
Enter the correct hostname: Ensure that the hostname field is correctly set to the subdomain or www if you want to connect the main domain. For example, if you want to connect www.example.com, the hostname should be www.
Set the target domain: In the target or destination field, enter the domain name or URL of the website you want to connect. For example, if you want to connect www.example.com to www.clientwebsite.com, the target should be www.clientwebsite.com.
Save the changes: After updating the hostname and target fields, save the changes to the CNAME record.
Wait for propagation: DNS changes can take some time to propagate across the internet. It may take a few minutes to several hours for the updated CNAME record to take effect. During this time, it's advisable not to make any further changes to DNS settings.
Test the connection: Once enough time has passed, test the connection by accessing the domain name in a web browser. If the CNAME records were configured correctly, the client's website should be visible when accessing the domain.

If you're still experiencing issues after following these steps, it's recommended to double-check the CNAME record settings for any mistakes. Additionally, ensure that the domain name being connected is resolving to the correct IP address and that there are no conflicting DNS records.

Additional Questions:

How do I check if my CNAME record is pointing to the correct domain?
What is DNS propagation and how long does it take?
Can I connect multiple websites to a single domain using CNAME records?

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