Is the error on the website related to the custom domain setup or SSL settings in Webflow?

Published on

September 22, 2023

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When encountering an error on a website, it can be difficult to determine whether it is related to the custom domain setup or SSL settings in Webflow. However, there are specific steps you can take to troubleshoot and identify the root cause of the issue.

To investigate if the error is related to the custom domain setup, you can follow these steps:

Check the custom domain settings: Go to your Webflow project settings and navigate to the Hosting tab. Ensure that the custom domain is correctly specified and properly connected to your Webflow project.
Verify DNS records: Confirm that the necessary DNS records are correctly configured for your custom domain. You may need to work with your domain registrar or DNS provider to ensure that the required records are correctly set up. Common DNS records include A records, CNAME records, and TXT records, depending on your specific setup.
Test the custom domain: Try accessing your website using the custom domain in different web browsers and devices. If you are unable to load the website or encounter specific error messages, this could indicate a problem with the custom domain setup.

On the other hand, if you suspect that the error is related to the SSL settings in Webflow, follow these steps:

Check SSL settings in Webflow: In your Webflow project settings, go to the Hosting tab and make sure that SSL is enabled. You can also consider enabling "Force SSL" to ensure that all traffic to your website is encrypted.
Confirm SSL certificates: Webflow provides free SSL certificates for websites hosted on their platform. Ensure that the SSL certificate is properly installed and valid for your custom domain.
Test SSL functionality: Use a trusted SSL checker tool to verify if the SSL certificate is functioning correctly. These tools will check for correct installation and validity of the certificate.

By following these steps and carefully examining the error messages or symptoms, you should be able to determine whether the error is related to the custom domain setup or the SSL settings in Webflow. If you are still unsure or unable to resolve the issue, reaching out to Webflow's support team can provide further assistance.

Additional Questions:

How do I troubleshoot SSL errors in Webflow?
What are the common causes of custom domain setup errors in Webflow?
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