How can I troubleshoot a modal pop up that is not opening in the preview on my Webflow site?

Published on

September 22, 2023

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If you're facing an issue with a modal pop up not opening in the preview on your Webflow site, there are a few troubleshooting steps you can take to identify and address the problem. Here's what you can do:

Check the interaction settings:

Ensure that the interaction you've set up for the modal is applied correctly and is set to trigger on the desired event (e.g., click, hover).
Verify that the trigger element and the target element for the modal are correctly selected in the interaction settings.

Review the modal settings:

Open the modal's settings and verify that it's set to appear on the appropriate page or element.
Double-check that the modal is set to display as a "Pop up" and not as a "Display none" or any other visibility setting.

Debug the interaction:

Use the Webflow Designer preview mode to inspect the modal and its associated elements.
Check the console for any error messages that might be related to the modal or its interaction.
Temporarily disable other interactions on the page to see if they're conflicting with the modal's behavior.

Test in different browsers:

Open your Webflow site in different browsers to check if the modal works as expected.
Clear the cache before previewing your site in a new browser to rule out any caching-related issues.

Publish and retest:

If the issue persists in the preview mode, publish your site and test the modal on the live website to see if the problem persists.
Make sure to clear your browser cache again when testing the modal on the live site.

If the above steps do not resolve the issue, it may be helpful to reach out to Webflow support or consult the Webflow community forums. Provide them with specific details about the issue and any error messages you encountered to get more targeted assistance.

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