How can I troubleshoot the issue of my Webflow site failing to link with my Gandi.net registered domain?

Published on
September 22, 2023

If you're experiencing issues with linking your Webflow site to your Gandi.net registered domain, there are a few potential troubleshooting steps you can take to resolve the problem. Here's a step-by-step guide to help you troubleshoot the issue:

  1. Verify domain settings in Webflow:
  • Log in to your Webflow account and go to the Project Settings for the site in question.
  • Under the Hosting tab, click on "Add Custom Domain" and enter your Gandi.net registered domain.
  • Make sure that you have correctly configured the DNS settings in the Webflow Hosting tab.
  1. Verify domain settings in Gandi.net:
  • Log in to your Gandi.net account and go to the domain management section.
  • Review the DNS settings and ensure that the A record and CNAME records are correctly configured.
  • Ensure that the CNAME record for www points to proxy-ssl.webflow.com.
  • If you have any other DNS records set up, ensure that they do not conflict with the Webflow settings.
  1. Check propagation:
  • After making any changes to the DNS settings in Webflow or Gandi.net, it may take some time for the changes to propagate.
  • Wait for at least 24-48 hours for DNS propagation to occur, as this can sometimes cause delays in linking the domain with your Webflow site.
  1. Clear your DNS cache:
  • Sometimes, your computer's DNS cache can cause issues when trying to access a newly linked domain.
  • Clear your DNS cache by opening the command prompt (Windows) or terminal (Mac), and entering the appropriate command to flush the cache ("ipconfig /flushdns" for Windows, and "sudo killall -HUP mDNSResponder" for Mac).
  1. Contact Webflow support:
  • If you've followed all the above steps and you're still experiencing issues, it's best to reach out to Webflow support for assistance.
  • Submit a support ticket or contact their support team through live chat for further assistance with troubleshooting the issue.

By following these troubleshooting steps, you should be able to resolve the issue of your Webflow site failing to link with your Gandi.net registered domain.