How do I troubleshoot the issue of not being able to upload new images or videos in Webflow?

To troubleshoot the issue of not being able to upload new images or videos in Webflow, follow these steps:

1. Check file format and size:

• Ensure that the file format of the image or video you are trying to upload is supported by Webflow. Webflow supports popular formats like JPEG, PNG, GIF for images, and MP4, MOV for videos.
• Make sure the file size is within the limits set by Webflow. The maximum file size for uploads in Webflow is 4MB for images and 10MB for videos.

1. Check your internet connection:

• A slow or unstable internet connection can cause issues when uploading files. Check your internet connection and make sure it is stable and fast.

1. Clear your browser cache:

• Outdated or corrupted browser cache can often cause issues with uploading media files. Clearing the cache can help resolve the problem. To clear your browser cache, go to your browser settings or preferences and look for the option to clear browsing data. Make sure to select the option to clear the cache and then restart your browser before attempting to upload again.

1. Disable browser extensions:

• Certain browser extensions or add-ons can interfere with the file upload process. Temporarily disable any extensions that might be causing conflicts and try uploading again.

1. Check for any ad-blockers or firewall settings:

• Ad-blockers or firewall settings on your computer may prevent the upload process. Temporarily disable any ad-blockers or modify your firewall settings to allow Webflow to upload files.

1. Use a different browser:

• If you are experiencing issues with uploading files in one browser, try using a different browser. Different browsers may handle file uploads differently, so switching to an alternative browser can help determine if the issue is browser-specific.

1. Contact Webflow support:

• If you have followed all the troubleshooting steps and are still unable to upload files in Webflow, it's recommended to contact Webflow support for further assistance. They have dedicated support channels and can provide specific guidance based on your situation.

By following these troubleshooting steps, you should be able to identify and resolve any issues preventing you from uploading new images or videos in Webflow.

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