How can I fix the issue of pre-populated input fields in Webflow Checkout page getting refreshed and deleted?

Published on
September 22, 2023

If you're experiencing the issue of pre-populated input fields in Webflow Checkout page getting refreshed and deleted, there are a few steps you can take to try and resolve this problem:

  1. Disable the browser's autofill feature:
  • Many browsers have autofill features that automatically populate form fields with previously entered information. This can sometimes interfere with the pre-populated input fields in Webflow. You can try disabling this feature in your browser settings to see if it resolves the issue.
  1. Use Webflow's custom code feature:
  • Webflow allows you to add custom code to your project. You can try using this feature to manually input the pre-populated data into the form fields. By doing this, you can ensure that the data is not dependent on autofill features or browser settings.
  1. Utilize Webflow's interactions and form submission events:
  • Webflow's interactions and form submission events allow you to trigger actions based on specific user interactions. You can create interactions that retrieve and pre-populate the form fields when the user navigates to the checkout page. By doing this, you can ensure that the pre-populated data is dynamically retrieved and not affected by browser settings.
  1. Test the form on different devices and browsers:
  • Sometimes, issues with pre-populated input fields can be specific to certain devices or browsers. To troubleshoot the issue, try testing the form on different devices and browsers to see if the problem persists across multiple platforms. This will help you identify if the issue is related to a specific environment or configuration.
  1. Reach out to Webflow support:
  • If you have tried the above steps and are still experiencing the issue, it could be a bug or a specific issue with your Webflow project. In such cases, it's recommended to contact Webflow's support team for further assistance. They can provide guidance and help you resolve the issue.

By following these steps, you should be able to address the issue of pre-populated input fields in Webflow Checkout page getting refreshed and deleted. Remember to test your changes thoroughly to ensure that the problem is resolved across various environments.

Additional questions:

  1. How do I disable the autofill feature in my browser for Webflow forms?
  2. Can I use custom code to retrieve and populate form data in Webflow?
  3. What can I do if the issue of pre-populated input fields persists after trying the suggested steps in Webflow Checkout page?