How can I add a CNAME value for a custom domain in Webflow if there is already a CNAME for a subdomain that cannot be deleted?

Published on

September 22, 2023

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To add a CNAME value for a custom domain in Webflow when there is already a CNAME for a subdomain that cannot be deleted, you will need to use a different method to manage your DNS settings. Here's what you can do:

Determine your DNS provider: Find out who manages the DNS settings for your domain. This could be your domain registrar or a separate DNS hosting service.
Create a new CNAME record: Log in to your DNS provider's control panel and navigate to the DNS settings or DNS management section. Look for an option to add a new CNAME record.
Enter the necessary details: Provide the subdomain or hostname for which you want to add the CNAME record. This subdomain should point to proxy-ssl.webflow.com. This hostname is provided by Webflow and acts as a proxy to your actual website.
Save the changes: Save your new CNAME record. The changes may take some time to propagate, so be patient.
Add the custom domain in Webflow: Once the new CNAME record is set up, go to your Webflow project settings and navigate to the Hosting tab. Find the "Custom domains" section and enter your custom domain name.
Verify ownership: Webflow will provide you with DNS records (A or AAAA records) that you need to add to your DNS settings. Follow Webflow's instructions to add these records.
Publish your project: After you've added the necessary DNS records and they've propagated, you can publish your Webflow project to your custom domain. Webflow will route the incoming traffic correctly using the CNAME records you added earlier.

It's important to note that managing DNS is a critical task and any mistakes made can result in downtime or misrouting of your website. If you're not confident in making these changes yourself, it's advisable to consult with a professional or contact your DNS provider for assistance.

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