What could be causing the lightbox images to appear as dots in Safari and Chrome mobile, even though they show up fine in the mobile preview from the editor?

Published on
September 22, 2023

If lightbox images are appearing as dots in Safari and Chrome mobile, despite showing up correctly in the mobile preview from the Webflow editor, there are a few potential causes for this issue. Here are some possible reasons and solutions to resolve the problem:

  1. Incorrect image formatting: Ensure that the lightbox images are formatted correctly before uploading them to your Webflow project. Check that the images have the appropriate file format (e.g., JPG, PNG) and are not corrupted.

  2. Image loading issues: If the lightbox images are not loading correctly on mobile browsers, it may be due to slow internet connection or a problem with the image's file size. Optimize the images by compressing their file size using image compression tools before uploading them to your Webflow project.

  3. Browser cache: Clear the browser cache on your mobile devices as cached data can sometimes cause display issues with images. To clear the cache on Safari mobile, go to 'Settings' > 'Safari' > 'Clear History and Website Data.' For Chrome mobile, go to 'Settings' > 'Privacy' > 'Clear browsing data.'

  4. Lightbox component settings: Verify that the lightbox component settings are correctly configured. Double-check the settings related to image appearance, size, and layout. Make sure the lightbox container has enough space to display the images without any cropping or overlap.

  5. CSS conflicts or overrides: Review your custom CSS code to ensure it is not conflicting with or overriding the default styles of the lightbox component. Inspect the lightbox elements using the browser's developer tools to identify any conflicting styles and make appropriate adjustments to your CSS.

  6. JavaScript errors: Check for any JavaScript errors in the browser console while viewing the website on a mobile device. JavaScript errors can sometimes break the functionality of the lightbox component. Resolve any errors you come across to fix the issue.

  7. Outdated browser versions: If the lightbox issue persists, ensure that the mobile browsers being used are up to date. Outdated browser versions can result in compatibility issues with certain website features, including lightboxes. Update the browsers to the latest versions available and retest.

Remember to test your website on multiple mobile devices and browsers to ensure consistent and optimal performance. If the problem persists after trying these solutions, consider reaching out to Webflow support or the Webflow community for further assistance.

Additional Questions:

  1. How can I resize lightbox images in Webflow?
  2. Are there any alternatives to using the default Webflow lightbox component?
  3. How can I add custom animations to my lightbox images in Webflow?