What could be causing the issue of the pop-up window with the Form Block closing immediately upon clicking, preventing the user from entering their name and email to submit the form in Webflow?

Published on
September 22, 2023

There could be multiple reasons why the pop-up window with the Form Block is closing immediately upon clicking. Here are a few potential causes and solutions:

  1. Interaction settings: In Webflow, interactions allow you to create dynamic and interactive elements on your website. If an interaction is set up to close the pop-up window upon clicking, it could be causing the issue. To check if this is the case, follow these steps:
  • Select the element that triggers the pop-up window.
  • Click on the "Interactions" panel on the right-hand side.
  • Check if there is an interaction set to close the pop-up on click.
  • If there is, either remove the interaction or modify it to allow users to enter their name and email before closing the window.
  1. Conditional visibility: Webflow provides the functionality to show or hide elements based on certain conditions. If the pop-up window or any of its parent elements have conditional visibility settings, it's possible that the conditions are not being met, causing the window to close immediately. To troubleshoot this, follow these steps:
  • Select the element that represents the pop-up window.
  • Navigate to the "Settings" panel on the right-hand side.
  • Locate the "Visibility" section and check if any conditions are set that might be causing the pop-up to disappear.
  • Adjust the conditions or remove them if necessary to ensure the pop-up remains visible until the user submits the form.
  1. Z-index conflicts: Z-index determines the stacking order of elements on a webpage. If there is a z-index conflict, it's possible that another element is being placed above the pop-up window, causing it to appear as if it's closing immediately. Here's what you can do to investigate this:
  • Select the pop-up window element.
  • Go to the "Styles" panel on the right-hand side.
  • Look for the z-index property and note its value.
  • Review other elements on the page with z-index values and ensure they don't overlap and interfere with the pop-up window.
  1. JavaScript conflicts: If you've added custom JavaScript code to your Webflow project or have integrated third-party scripts, they could be conflicting with the behavior of the pop-up window. To troubleshoot this, try the following steps:
  • Temporarily remove any custom JavaScript code or integrations that might affect the behavior of the pop-up window.
  • Test if the issue persists.
  • If the problem goes away, you'll need to identify and resolve the conflict within the JavaScript code.
  1. Form Block settings: It's also possible that the issue is within the settings of the Form Block itself. Check the following:
  • Ensure that the "Auto Close" option is disabled in the Form Block settings panel.
  • Check if any custom code is interfering with the submission process by reviewing any custom code added to the Form Block or the page.

By investigating these potential causes and applying the suggested solutions, you should be able to address the issue of the pop-up window with the Form Block closing immediately upon clicking, allowing users to successfully enter their name and email to submit the form in Webflow.

Additional Questions:

  1. How can I add interactions to elements in Webflow?
  2. What is conditional visibility in Webflow, and how can I use it?
  3. How to troubleshoot z-index conflicts in Webflow?