Is there a bug with custom domains in Webflow that causes a form to redirect to a Mailchimp hosted form instead of showing an inline success message?

Published on
September 22, 2023

Yes, there is a bug in Webflow that can cause a form to redirect to a Mailchimp hosted form instead of showing an inline success message when using custom domains. This bug occurs because of a conflict between Webflow's built-in form submission code and Mailchimp's form submission code.

To fix this issue, you can follow these steps:

  1. Double-check your form settings in Webflow: Make sure that you have enabled the "Success state" and "Redirect to page" options in the form settings. This will ensure that the form remains on your website and shows a success message instead of redirecting.

  2. Check Mailchimp integration: If you have integrated your form with Mailchimp, make sure that you have followed the correct setup process. Ensure that you have properly connected your Webflow form with your Mailchimp account and that the integration settings are configured correctly.

  3. Remove conflicting Mailchimp code: Sometimes, the issue can be caused by additional Mailchimp code snippets added to your Webflow project. Check your custom code sections in Webflow to see if there are any Mailchimp scripts that might be causing conflicts. Remove any unnecessary code related to Mailchimp.

  4. Test form submission: After making any changes, test your form submission on your live website. Verify that the form submission successfully displays the inline success message instead of redirecting to a Mailchimp form.

If the issue persists, it is recommended to reach out to Webflow support for further assistance. They will be able to better diagnose the specific issue and provide you with additional guidance or bug fixes.

Additional Questions:

  1. How do I enable the "Success state" and "Redirect to page" options in Webflow forms?
  2. Why is my Webflow form redirecting to a Mailchimp hosted form?
  3. How do I integrate Mailchimp with Webflow forms?