Are there any known issues with receiving submission e-mails from Webflow forms?

Published on
September 22, 2023

There have been some known issues with receiving submission emails from Webflow forms. Here are some of the common issues and potential solutions:

  1. Spam filters: Sometimes, submission emails are marked as spam by the recipient's email provider. This can be resolved by checking the spam or junk folder and marking the emails as "not spam" if necessary. Additionally, adding noreply@webflow.com to the recipient's address book or contacts may help prevent future emails from being flagged as spam.

  2. Email forwarding: If you have set up email forwarding for your Webflow form submissions, make sure that the forwarding settings are correctly configured. Check with your email provider or hosting service to ensure that there are no issues with the forwarding process.

  3. Incorrect email address: Double-check that the email address specified in the Webflow form settings is correct. If the email address is entered incorrectly, the submissions will not be delivered to the desired recipient.

  4. DNS settings: In some cases, issues may arise due to incorrect DNS settings. Ensure that the domain's MX records are correctly configured to direct incoming emails to the appropriate mail server. Contact your domain provider or hosting service for assistance with DNS settings.

  5. Server issues: Occasionally, there may be temporary server issues that affect email delivery. If you suspect this to be the case, reach out to Webflow support for assistance.

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